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Department: Patient Accounts
Maryjane Loiacano
Office Hours:
8 a.m. - 4:30 p.m.
2215 Genesee Street
Utica, NY 13501

For all billing questions or to
make a payment please
call 315-801-8173.

Billing / Insurance

You can pay your bill by any of the following:

1. Mail in a cash or check payment to:

St. Elizabeth Medical Center
2209 Genesee Street
Utica, NY 13501

2. Make a payment with our Online Bill Pay system. (Please note, online bill pay is not yet available for services provided by our Medical Groups.)

3. Make a debit card, credit card or Health Savings Account card payment over the phone by calling the number on the front of your bill.


The Patient Accounts Department of St. Elizabeth Medical Center is a one stop destination that the Medical Center's patients can access for any questions related to the billing, payment, and posting of their Inpatient, Outpatient and Medical Group accounts. In addition to resolving questions that a patient may have regarding their account, the Patient Accounts Department works closely with all third party payers. This ensures that the Medical Center is accurately reimbursed for all services rendered in accordance with the contractual obligations that are in existence between St. Elizabeth as a provider and the various insurance companies as payers.

The Patient Accounts Department also ensures that our Medical Staff providers are properly credentialed with all necessary insurance companies so that services can be billed and paid for by the applicable carrier. 

If you are provider needing to contact our Credentialing Coordinator please contact: 

Cathy Eberley

Additionally, in support of the Medical Center's mission of providing compassionate delivery of healthcare to everyone regardless of their ability to pay, the Patient Accounts Department administers the Medical Center's Mother Bernardina Charity Care Program. Our Charity Care Program is available to all qualifying patients who otherwise would not be able to afford necessary healthcare services.

St. Elizabeth Medical Center is committed to ensuring that the data in its billing system is accurate. If you identify a discrepancy in your bill, you are encouraged to contact the Business Office in order to address the issue. You may also contact the Corporate Compliance Department hotline at 315-801-7499 to report any concerns regarding potential Fraud or Abuse.

The Medical Center's Corporate Compliance Plan can be found here.

If you are having difficulty paying your bill due to financial hardship, please explore our Sister Bernardina Charity Care Program as an option.

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