Department: Patient Accounts
Manager: Maryjane Loiacano
Office Hours: 8 a.m. - 4:30 p.m.
Address: 2215 Genesee Street
Utica, NY 13501
The Patient Accounts Department of St. Elizabeth Medical Center is a one stop destination that the Medical Center's patients can access for any questions related to the billing, payment, and posting of their Inpatient, Outpatient and Medical Group accounts. In addition to resolving questions that a patient may have regarding their account, the Patient Accounts Department works closely with all third party payers. This ensures that the Medical Center is accurately reimbursed for all services rendered in accordance with the contractual obligations that are in existence between St. Elizabeth as a provider and the various insurance companies as payers.
The Patient Accounts Department also ensures that our Medical Staff providers are properly credentialed with all necessary insurance companies so that services can be billed and paid for by the applicable carrier.
Additionally, in support of the Medical Center's mission of providing compassionate delivery of healthcare to everyone regardless of their ability to pay, the Patient Accounts Department administers the Medical Center's Mother Bernardina Charity Care Program. Our Charity Care Program is available to all qualifying patients who otherwise would not be able to afford necessary healthcare services.
St. Elizabeth Medical Center is committed to ensuring that the data in its billing system is accurate.
If you identify a discrepancy in your bill, you are encouraged to contact the Business Office in order
to address the issue. You may also contact the Corporate Compliance Department hotline at
(315) 235-7499 to report any concerns regarding potential Fraud or Abuse.
The Medical Center's Corporate Compliance Plan can be found here.