Department:
Language Assistance Program
Manager: Sergey Germanovich
Phone: (315) 734-3582
Fax: (315) 235-7491
E-mail: sgermanovich@stemc.org
Office Hours: 8 am-4:30pm
Address: 120 Hobart Street
Utica, NY 13501
Family Medicine Center
Suite F
Language Assistance Program
St. Elizabeth Medical Center offers free interpretation services around the clock for patients who are unable to speak, write and/ or understand the English language. A qualified interpreter fluent in the patient’s primary language will be available in person or by telephone.
This service may be requested through your nurse or other St. Elizabeth Medical Center employees.
The Medical Center established the Language Assistance Program in 2003 to enhance the quality of health care services provided to Limited English Proficiency (LEP) patients and to patients with vision, hearing, and speech impairment. A qualified skilled medical interpreter who is fluent in the patient's primary conversant language is available in person or by telephonic services. All interpreters follow a code of ethics and maintain confidentiality at all times.
All services are Free and availbale 24 hours a day, 7 days a week to all LEP patients for scheduled and unscheduled appointments. We utilize hospital-based medical interpreters' and established language interpretation agencies available in the area to provide service in a timely and professional manner.
Our program provides interpretation services for over 96 languages including Arabic, Burmese, Karen and Nepali within our community.
A Medical Interpreter Service Report form was developed for tracking all interpretation services provided to LEP patients. In addition, the hospital information system now offers a scheduling program to identify when an LEP patient needs a medical interpreter, along with language codes indicating the patient's primary conversant language.
Along with providing medical interpretation services, the Language Assistance Program has translated key patient documents into Bosnian, Burmese, Maay Maay, Somali, Spanish, Russian, and Vietnamese.
